Comsol Import Module Troubleshooting

Recently I had the IT department set up a single floating license of the Comsol Import Module for my university and I'm having difficulty accessing it. When trying to import .igs or .step files into Comsol I get an error message which reads:

"The program can't start because PSKERNEL.dll is missing from your computer. Try reinstalling the program to fix this problem."

Thank you in advance.