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Problems related to relative tolerance and relative error

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Hello

I want to reproduce a model in which there are two spheres in contact one upon the other along the z axis, and then i has applied two forces, one on the top (point or boundary region of the sphere above) with -z direction and other force on the bottom (point or boundary region of the sphere below) with z direction. In summary the idea is to confront the two spheres subject for the forces and will see the results corresponding to the stress and displacement of both spheres. Unfortunately when I solve and compute it, appear the following messages:

Failed to find a solution.
The relative residual (55) is greater than the relative tolerance.
Returned solution is not converged.

Failed to find a solution.
The relative error (2.2e2) is greater than the relative tolerance.
Returned solution is not converged.

What is the meaning of this? the reason is because the problem isn't configure correctly and therefore cannot converged? How can I avoid this problem and resolve it succesfully?

Thanks beforehand.

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